1. Securing Your Date
- To ensure that we can curate the perfect picnic experience for you, we kindly ask that you book your picnic setup at least 7 days in advance.
- A 50% deposit is required at the time of booking to secure your picnic date. The deposit is non-refundable.
- The remaining balance must be paid 48 hours before the scheduled picnic date. Failure to make the remaining payment on time will result in the cancellation of your booking, and the deposit will not be refunded.
- Full payment is required for bookings made less than 5 days before the scheduled picnic date.
2. Cancellation and Rescheduling Policy
- We understand that life happens, and plans change. Our cancellation policy is as follows:
- Rescheduling: If you need to reschedule your picnic, we can accommodate this free of charge based on availability.
- Cancellations within 24 hours: Unfortunately, cancellations within 24 hours are non-refundable, but we will work with you to reschedule based on availability.
3. Late Arrival Policy
- Please arrive on time for your picnic to enjoy the full experience. If you anticipate being more than 30 minutes late, please contact us.
- If you arrive more than 30 minutes late without prior communication, we reserve the right to pack up your picnic early, and no rescheduling or refunds will be provided.
4. Weather Policy
- We understand that weather can be unpredictable. In case of inclement weather, we offer the following options:
- Reschedule: We can reschedule your picnic to a different date or time free of charge, based on availability.
- Move Indoors: We can help move your picnic to an indoor location such as your home, if that’s more suitable.
- We monitor the weather closely leading up to your picnic and will notify you of any changes or adjustments. Please note that we cannot guarantee perfect weather, but we’ll do our best to ensure your picnic is a success regardless of conditions.
5. Social Media and Photography Policy
- Seaux Bougie may take photos of your picnic setup and share them on our social media platforms. If your event is a surprise, we will wait until after the event date to post any photos.
- Feel free to tag us and use #seauxbougie when sharing your picnic photos!
6. Additional Fees
- Each picnic is set for a 2-hour duration. If you’d like to extend your picnic time, we offer additional hours for a fee of $85 per hour.
- Travel Fees: For locations outside our usual service area, additional travel fees may apply.